Read Story: SEASON 1 EPISODE 3
I took the card, cleaned it and made another trial, but the problem persisted. I wanted to go to customer care immediately but a thought came over me to try another machine, which of course I did. âUsage App Errorâ was the new message I got from another machine I used. Since I have satisfied my conscience, then I decided to go the customer care. I left the ATM stand and went directly into the bank.
I thought I was in a market because everywhere was just jam-packed. Though, those that wanted to withdraw and those that wanted to deposit were on a long zigzag queue but the story was not the same with those at the customer care section, it was just like the movement of gaseous particles in a container colliding with one another and with the wall of the container that occurs in a chemical reaction, and since there was no order at the place, I had the opportunity of tendering my case to an attendant. âMa, I was trying to withdraw through the ATM machine but was not successfulâ, I complained.
âWhat was the message you got from the machine?â She asked.
âUsage App Errorâ, I replied.
âYour English is not correctâ, she said.
âWhat an embarrassment! How do you mean?â I responded furiously.
âI didnât mean to rude to you but only trying to explain to you that the machine could not give out such message. So, you will need to recheck so as to know the problem to work onâ, she explained.
I raised above the taunt and remained unruffled. I went back to the ATM stand, inserted the card.
The same message appeared on the screen and I snapped the information with my phone as evidence. I went back to her and showed her. She started looking at the message like a primary four student given WAEC question to solve. After some minutes, she asked me to write a report which I did with tick and gave it to her. She dragged the keyboard of the system on the table towards her and checked my account details. She looked at my face, and then faced one of her colleagues. âShola, what could make machine write this while the account is not fixed?â she showed him my report. So, you didnât have the knowledge? No wonder you claimed the English was not correct I nearly said when Shola gave response to her question.
âIt has damagedâ. He said.â
What could have damaged this neat card?â I asked.
âMaybe you packed it with a phoneâ, he replied.
âI have never put the two together because I know the implicationâ, I responded.
The guy refused to say anything again and started punching the keyboard of the computer in front of him. Look at this stupid boy using me to press keyboard I almost said when I heard my phone ringing. It was Mrs. Akin. I picked it up and explained the situation on ground to her and dropped the call. I couldnât tolerate the guyâs ego, so I decided to go and face my first attendant. âMa, what is the next line of action to seek redress?â I asked.
âYou will need to apply for another ATM and one thousand naira will be charged from your accountâ. She replied.
I stood at akimbo thinking of the next line of action to take when my phone started ringing again. I looked at the screen and it was her again, Mrs. Akin.
I picked it up and I was about to say âhelloâ when someone held my hand from the backâŠ
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Episode 1 Episode 2 Episode 3 Episode 4 Episode 5 Episode 6 Episode 7 Episode 8 Episode 9 Episode 10 Episode 11 Episode 12 Episode 13 Episode 14 Episode 15 Episode 16 Episode 17 Episode 18 Episode 19 Episode 20 Episode 21 Episode 22 Episode 23 Episode 24 Episode 25 Episode 26 Episode 27 Episode 28 Episode 29 Episode 30 Episode 31 Episode 32 Episode 33 Episode 34 Episode 35 Episode 36 Episode 37 Episode 38 Episode 39 Episode 40 Episode 41 Episode 42 Episode 43 Episode 44 Episode 45 Episode 46 Episode 47 Episode 48 Episode 49 Episode 50 Episode 51 Episode 52
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